I can't log in, what should I do?

Having trouble logging in? Don't worry, below we'll explain the most common causes and what you can do to fix them.

Want to know how to log in? First, check out our article: How do I log in to my EasyPark account?

Possible causes and solutions

✔ Incorrect phone number entered
Double-check that you entered the correct phone number.
Note: For Dutch numbers, it should start with 316, for example 31612345678.

✔ No verification code received
Sometimes it takes a few minutes for the code to arrive. Still nothing after a few minutes? Check our article: Why am I not receiving a verification code?

✔ Error entering the code
Make sure you copy the verification code exactly as shown.
The code expires after a short time, so request a new one if needed.

✔ Unstable internet connection
A poor connection can cause the app not to work properly.
Try turning off WiFi and just using mobile data instead.

✔ Outdated app version
Update the EasyPark app to the latest version via the App Store or Google Play.

✔ You previously closed your account
In this case, you cannot log in with your old details. You will need to register a new account.

✔ Clear cache or settings
Try the following:

• Force close and reopen the EasyPark app.

• Clear your device’s cache (on Android).

• Reinstall the app.

✔ Security block after too many failed attempts
Wait a little while before trying again. Sometimes the system temporarily blocks access for security reasons.

Still not working?

If you've tried everything and still can't log in, feel free to contact us through the LiveChat in the app or on our website (if available). We're happy to help you!