Troubleshooting SMS Issues

1. Double-Check the Number

It sounds simple, but a single typo or the wrong country code can prevent the message from reaching you. Ensure you have selected the correct flag/country code for your phone provider.

2. Check Your Signal and Connection

SMS messages require a stable cellular connection.

• If you are in a basement or an area with poor coverage, try moving closer to a window.

• Toggle Airplane Mode on and off to refresh your network connection.

3. Review "Spam" or "Blocked" Folders

Some modern smartphones have aggressive filters that might accidentally flag automated messages as spam. Check your "Blocked numbers" or "Spam" folder in your messaging app.

4. Restart Your Device

If your phone has been on for a long time, it might have trouble handshaking with the network. A quick restart often solves delivery delays.

5. Wait a Few Minutes

During peak times, mobile carriers can experience slight delays. We recommend waiting at least 60 seconds before requesting a new code to avoid "invalid code" errors caused by multiple requests.

Still having trouble? If you’ve tried the steps above and still haven't received the SMS, it might be an issue with your specific mobile operator blocking short-code messages. In this case, please contact our Customer Support through our website chatbot for further assistance.