Reporting Incorrect Charges

At EasyPark, we strive for precision, but we’re here to make it right if something doesn’t look quite correct. We want to ensure you only pay for the time you use, helping you keep your day moving smoothly.

Spotted a mistake? Let’s fix it together.

If you see a charge that doesn't seem right, please let us know as soon as possible. We value your trust and want to resolve any issues quickly and confidently.

How to get help:

  • Reach out: Contact our friendly customer service team.

  • We investigate: We will look into the details of your session immediately.

  • We follow up: We’ll keep you informed throughout the process until it's settled.

Waiting for a refund?

If our team has already confirmed your refund, here is what you can expect:

  • Standard Payments (Card/Digital Wallet): You’ll typically see the funds back in your account within 1–3 working days.

  • Invoice Payments: If you pay via invoice, the refund will be handled directly by our dedicated invoice partner. They will ensure the balance is adjusted on your next statement or issued back to you.

Our Promise: We are committed to being reliable and transparent. If we’ve made an error, we’ll empower you with a quick solution so you can get back to what matters most.

At EasyPark, we strive for precision, but we’re here to make it right if something doesn’t look quite correct. We want to ensure you only pay for the time you use, helping you keep your day moving smoothly.

Spotted a mistake? Let’s fix it together.

If you see a charge that doesn't seem right, please let us know as soon as possible. We value your trust and want to resolve any issues quickly and confidently.

How to get help:

  • Reach out: Contact our friendly customer service team.

  • We investigate: We will look into the details of your session immediately.

  • We follow up: We’ll keep you informed throughout the process until it's settled.

Waiting for a refund?

If our team has already confirmed your refund, here is what you can expect:

  • Standard Payments (Card/Digital Wallet): You’ll typically see the funds back in your account within 1–3 working days.

  • Invoice Payments: If you pay via invoice, the refund will be handled directly by our dedicated invoice partner. They will ensure the balance is adjusted on your next statement or issued back to you.

Our Promise: We are committed to being reliable and transparent. If we’ve made an error, we’ll empower you with a quick solution so you can get back to what matters most.