Unrecognized Charge?

Seeing a charge you don’t recognize can be confusing, but don’t worry—we’re here to help you get to the bottom of it. Most of the time, there’s a simple explanation, and we’ll help you find it so you can get back to your day with confidence.

Step 1: Check Your Parking History

The best place to start is right inside your EasyPark app.

• Open the "History" section: Does the session show up there? If it does, you can see the exact date, time, and location.

• Check your Plan: If you don't see a specific session, the charge might be a monthly subscription fee. You can verify this by going to "Menu" > "Subscriptions" to see your current pricing plan.

Step 2: Could it be an Automatic Camera Charge?

In many areas, cameras start and end your parking session automatically. If the charge came from a camera-managed zone, consider these possibilities:

• An old vehicle: Is the charge linked to a car you no longer own? If the new owner hasn't updated their details, your account might still be linked. It’s always a good idea to remove old license plates from your profile.

• A "drive-through" error: Occasionally, a camera might capture your plate if you drive through a parking area without actually stopping.

• Someone else using the car: Did a friend or family member borrow your vehicle? If automatic camera parking is enabled, the session starts the moment they enter the zone.

Step 3: How was the session started?

Understanding how the charge began helps us solve the mystery:

• Manual: You started it yourself via the app or SMS.

• Automatic: A camera identified your plate at the entrance and exit of a parking garage or lot.

Still not sure what happened?

We are committed to being your reliable parking partner. If you’ve checked your history and your vehicles, and the charge still feels like a mistake, please reach out to our customer care team. We will investigate the details and make sure your account is accurate.

Making cities more livable starts with a service you can trust—we’ve got your back!