Where can I see the status of my invoice?

Question

Accepted Answer

As the 
administrator of a business account
, you can easily verify whether your invoices have been settled or if there are any outstanding payments directly through the 
self-service portal
.
Steps to Check Your Status:
Log In:
 Access the portal using your administrator credentials.
Payment History:
 Select the 
"Payment history"
 option in the main menu.
Check the Status Column:
 In the list of invoices, look for the column labeled 
"Status"
.
Paid:
 Indicates the transaction was successful and the balance is settled.
Unpaid:
 Indicates that the payment is still outstanding or that an error occurred with your chosen payment method.
What to do if an invoice is "Unpaid"?
If you see an unpaid status, we recommend taking the following steps:
Verify Payment Method:
 Ensure the credit card or account on file has sufficient funds and has not expired.
Update Details:
 If necessary, you can update your payment information within the portal to allow the system to re-attempt the charge.
Pro Tip:
 Keeping your account in good standing is vital to ensure uninterrupted service for your employees. We recommend checking this section monthly following your billing cycle to avoid any temporary service blocks.