Incorrect Camera Parking Session

Why did this happen?

In rare instances, the automated camera systems at parking facilities may misread a license plate that is very similar to yours. This can trigger a session in your account even if your vehicle is nowhere near that location.

How we can help:

While EasyPark provides the payment platform, we do not have direct access to the physical camera recordings or the garage hardware. However, our team is happy to investigate the discrepancy for you.

What you should do:

Please contact our Chatbot so we can help you. To speed up the process, try to have the following details ready:

• Your license plate number.

• The location and time indicated in the incorrect notification.

• Any information that confirms your vehicle was elsewhere (if available).

Pro Tip: You can quickly reach us by sending an email to atencion.cliente@easypark.net. We will work to stop the incorrect session and ensure you are not charged for a stay that wasn't yours.