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Starting a charging session should be the easiest part of your day. If things aren't going quite as planned, don't worry! Most issues can be solved with a few quick checks. Here’s how to troubleshoot effectively and get back on the road.
Step 1: Quick Troubleshooting
Before reaching out for help, try these common fixes:
Confirm the Station ID: If there are multiple chargers nearby, double-check that the ID in your app matches the sticker or display on the physical charging pole.
The "Reset" Trick: Fully close the EasyPark app and reopen it. This refreshes your connection to our servers and often clears temporary glitches.
Check Your Connection: Ensure your phone has a stable mobile data or Wi-Fi signal. Without a connection, the app cannot "talk" to the charger.
Plug Check: Make sure the cable is pushed all the way into both your vehicle and the station. Some stations won't communicate with the app until they feel a physical connection.
Step 2: Identify the Problem
Depending on what’s happening, you’ll need to contact different teams:
If the issue is...
Who to contact
How to find them
App Glitches (e.g., login errors, payment issues)
EasyPark Support
Use the "Help" section in your app.
Physical Hardware (e.g., broken screen, red lights on pole)
The Operator (CPO)
Look for a phone number on the charging pole.
Stuck Cable
The Operator (CPO)
The CPO is the only one who can remotely unlock the hardware.