Understanding Charging Payments

Charging your electric vehicle should be as easy as parking it. With EasyPark, you don't need to worry about manual payments at the station; everything is handled seamlessly through your account so you can stay focused on your journey.

When and how do I pay?

Payment is processed automatically once your charging session is finished. Depending on your settings, the cost will be settled via:

  • Your linked payment card: (e.g., Visa, Mastercard).

  • Monthly Invoice: If you use a business account or have chosen a consolidated billing option.

  • Mobile Wallets: Such as Apple Pay or Google Pay.

Note: You can only pay through EasyPark if you started the session using our app. If you used a physical RFID card or another provider's app, that session will not appear in your EasyPark history.

Where can I see my receipts?

Transparency is key to a reliable experience. You can find the full breakdown of every session in the "History" section of the EasyPark app. Each receipt includes:

  • Energy consumption: The total amount of kWh delivered.

  • Charging fee: The price for the energy used.

  • Service fee: The small fee for using the EasyPark platform.

Why isn't the price displayed in the app sometimes?

You might notice that the exact price isn't always visible while you are charging. There are a few reasons for this:

  1. Dynamic Pricing: In many cities, energy prices are set by the Charging Point Operator (CPO), not EasyPark. These rates can change based on the time of day or the speed of the charger.

  2. kWh-Based Billing: Since the final cost depends on exactly how much energy your car draws (kWh), we can only calculate the final total once the session ends and the station reports the data back to us.

  3. Local Regulations: Some markets have specific rules regarding how energy prices are displayed during a live transaction.

Pro Tip for Smart Charging

Before you plug in, tap on the charging station icon in the EasyPark app. We always show the price per kWh or price per minute for that specific station so you can estimate your costs before you start.