)
Effective Date:
The new terms and conditions take effect on July 25, 2024.
This is clearly stated in the opening article, providing clarity about the applicable period.
Addition of International Services (EP Services):
Article 17 introduces comprehensive provisions for using EasyPark in other countries (EP countries).
Users can access local services in other countries, provided they agree to the terms of the local EP entity.
Costs will still be processed through EasyPark Netherlands, using exchange rates from the Swedish Central Bank.
New Definitions and Functionalities:
New terms such as "Charging Session," "License Plate Recognition System," and "Automatic License Plate Parking" are detailed.
Support for AutoApp (vehicle integration) is added, along with specific rules for electric charging services.
Expanded Customer Liabilities and Responsibilities:
Stricter requirements for customers to keep their data up-to-date (e.g., license plate and payment information).
Greater accountability for errors such as incorrectly entered parking locations or license plates (see Articles 4.2.4 and 11.4a).
Responsibility for activating and deactivating Automatic License Plate Parking, especially during vehicle sales or rentals.
New Payment Methods and Provisions:
Addition of Riverty Consolidated Direct Debit as a new automatic debit method, with detailed rules for the direct debit process.
Specific steps and charges are outlined in case of payment defaults or incorrect SEPA mandates.
Pricing and Fees Structure:
More detailed explanations of product packages, transaction fees, and subscription structures.
Separate fees introduced for Additional Services such as parking guidance and new notification options.
EasyPark's Authority in Cases of Misuse:
EasyPark can terminate or suspend services in cases of suspected misuse, criminal activity, or repeated parking violations (Article 13.3).
Changes and Communication:
Stricter rules for how changes to the terms are communicated and what customers are expected to accept when continuing to use the services.
Complaint Handling:
Clarification of the complaint process, including specific references to resolving errors in parking fees and the role of P operators and Partners.
Privacy and Data Sharing:
Expanded provisions for sharing data with P operators, Partners, and government authorities in cases of suspected fraud or misuse.
Termination and Cancellation:
Immediate termination is possible for product packages without subscription fees.
Termination of subscription packages requires a one-month notice period.