How do I add, edit, or remove a user?

If you're the admin of an EasyPark business account, you can manage users directly via the self-service web portal.

How do I add a user?

  1. Log in to the self-service web portal.

  2. Go to the 'Users' section.

  3. Click 'Add new user' in the top right corner.

  4. Fill in the required details.

  5. Select the correct payment group to assign the user to.

The new user will receive an SMS with a direct link to access the business account in the EasyPark app.

Note: New users are automatically assigned the role of subuser. Only the admin can manage users or apply restrictions.

What should I do if the mobile number already exists?

If you get an error saying the mobile number already exists, the person likely already has a personal EasyPark account.

In that case, send the mobile number, license plate, and business email address to our customer care team. We’ll manually update or add the user to the business account.

How do I edit or replace a user?

  1. Find the user's name in the list.

  2. Click the three dots next to the name.

  3. Choose 'Edit' or 'Replace user'.

You can edit various details for an existing user, such as their email address, mobile number, assigned license plates, and cost center. You can also change their payment group or enable email confirmations for parking activity.

Tip: Use 'Replace user' if someone is leaving the company and you're adding a replacement. This way, settings and history remain linked to the same user slot.

How do I remove a user?

  1. Find the user in the list on the self-service web portal.

  2. Click the three dots next to their name.

  3. Select 'Remove'.

When removing a user, a notice period of one calendar month applies. You can choose to allow the user to park until the end of the month or block access immediately.

Note: The user will remain visible until the notice period has ended.