I can't log in to the app

Having trouble logging in? Here are the most common reasons and how you can fix them.

Possible causes and solutions

Incorrect phone number entered: Double-check that you entered the correct phone number, including the correct country code.
Phone's Operating System: If your phone is too old, the operating system may no longer support the app.
iPhone/iOS: Older than iOS 16.
Android: 14 or older.
Verification failed: You may be asked to enter a license plate number previously used in the app as multi factor verification. Please ensure that you are entering the correct license plate number associated with your account. If you do not remember a previously used license plate number, please contact our custromer care.
No verification code received: Sometimes it can take a few minutes for the code to arrive.
Security block after too many failed attempts: If you entered incorrect information too many times, the system may temporarily block access.
Wait a short while before trying again.
Error entering the code: Make sure you copy the verification code exactly as shown.
The code expires after a short time, so request a new one if needed.
Clear cache or device settings: Try the following:

Force close and reopen the EasyPark app. Clear your device’s cache (on Android). Reinstall the app.

If you're still having trouble, contact our customer service team.