Parking session wasn’t registered in the app?

In rare cases, your camera parking session might not start automatically in the EasyPark app. If you are unsure, you can easily check the parking history in your app to see if the parking session was registered.

If your parking session isn’t showing in the app, here are some possible reasons why:

• Camera parking function Not Activated: Ensure the "Camera Parking" feature is enabled in your EasyPark app at least 15 minutes before entering the parking area. This allows the system to recognize your vehicle.

• Manual Start Required: In some camera parking areas, you need to manually confirm the start of your parking session in the EasyPark app after entering. Please open the app and tap to start your parking to ensure it's registered.

• Payment Issue: An outstanding payment on your EasyPark account can temporarily prevent new parking sessions. Please update your payment method and complete the payment in your app.

My parking is not registered in the app - what now?

If your parking session didn't register in the EasyPark app, you'll need to pay the parking fee directly to the parking operator. Many operators offer a "Pay Later" service online (often within 48 hours of leaving) – check the parking operator's website for more information. If Pay Later isn't available, payment will likely be via an invoice sent to the vehicle owner by mail.