An incorrect camera parking has been started on my vehicle

Have you received a notification that a camera parking session has started for your car, even though you haven't parked at that location? This can happen with camera parking systems due to occasional misreadings of license plates. Here's a breakdown of why this might occur and what you should do.

Why Might an Incorrect Parking Session Start?

There are a couple of common reasons why a parking session incorrectly start on your vehicle:

• Similar or Unclear License Plates: The camera at the parking facility might have misread a license plate that looks very similar to yours. This could also happen if another vehicle's plate was dirty or partially obscured, leading the system to incorrectly associate it with your account due to active camera recognition.

• Identical Foreign License Plates: In some cases, a foreign license plate that is visually identical to yours can trigger the system by mistake.

What Happens When This Occurs?

The cameras in these areas are designed to detect these errors. In most situations, the system will automatically identify the error and stop the incorrect parking session on its own.

If the parking session is still ongoing or you were charged for a camera parking session that was started incorrectly due to a misread license plate, please contact our customer care team.