Vehicle restriction

Question

Vehicle restriction

Accepted Answer

Issues with a Previous Session or Vehicle Restriction
If you see the error message 
“Problems with a previous session” or
 
“Vehicle restriction”
 when:
Starting a parking or charging session
Adding/registering a vehicle in your app
It means that your vehicle is temporarily 
restricted in the EasyPark system
 due to an 
outstanding payment associated with this license plate number
.
The error message might also say 
“Contact customer care”.
Possible Reasons
Shared vehicles:
 You share the car with someone else, or have recently lent it to a friend or family member.
The outstanding payment must be settled 
on the account it is linked to
. It is 
not possible to pay on behalf of someone else
.
Due to GDPR and our privacy policy, 
we cannot disclose which account the payment is linked to or the amount owed
.
What You Can Do
If you need to park immediately and cannot use EasyPark due to the restriction, use 
an alternative payment method
, such as the 
parking machine on-site
.
If you are the 
new owner or sole user
 of the vehicle, 
contact our customer care
 for assistance.