Technical Issues

If you’re encountering a specific error message, app crash, or a persistent bug while using the app, we want to help you resolve it immediately. While these occurrences are rare, they are often linked to local device settings or temporary communication gaps between the app and the server.

Follow this technical guide to troubleshoot and report the issue.

Technical Resolution Steps

If the app is behaving unexpectedly, please perform these steps in order to rule out common software conflicts:

• Perform a Clean Reinstall: Delete the EasyPark app from your device. Restart your smartphone, then download and install the latest version from the App Store or Google Play Store. This clears out any corrupted temporary files.

• Verify System Compatibility: Ensure your smartphone’s iOS or Android operating system is fully updated. An outdated OS can prevent the app from communicating correctly with our servers.

• Test Your Network: Ensure you have a stable data connection. Try switching between Wi-Fi and Mobile Data (LTE/5G) to see if the issue is network-specific.

How to Report a Persistent Bug

If the problem remains after a clean reinstall, our customer care team needs to investigate. To help us identify the root cause, please contact us via our web form or email (post@easypark.net)  with the following technical details:

Technical Data Needed

Why we need it

Screenshot of Error

To identify the specific error code or notification.

Account Mobile Number

To check your account logs on our server.

Vehicle License Plate

To verify if the issue is linked to a specific parking zone or vehicle.

Device Model

To check for known hardware-specific bugs (e.g., Samsung S24, iPhone 15).

Empowering Tip: Keeping your software environment clean and updated is the best way to ensure a smooth, secure, and stress-free parking experience!