I can’t start a parking session

If you are unable to start a parking session, please check the following:

1. Payment Method & Account Balance

  • Resolution: If you have an outstanding balance, update your payment method.

  • Outcome: Providing valid payment information allows EasyPark to process pending charges and reactivate your account.

  • Business Accounts: For EasyPark Business users (where available), please contact support directly if you cannot start a session.

2. Permits & License Plates

  • Permit Validation: Ensure your parking permit is valid for your current area.

  • Important Note: EasyPark does not issue parking permits.

  • Blocked Plates: If your account is in good standing but you cannot proceed, your license plate may be blocked.

  • Resolution: Our team must resolve license plate blocks manually.

3. Connectivity & App Performance

  • Internet Requirement: A stable internet connection is required to initiate a session.

  • Troubleshooting Steps: * Close and restart the app.

    • Check for available app updates.

4. App Downtime & Alternative Payments

  • During Outages: If the app is down, use any other available payment option (e.g., physical machines in the area).

  • User Responsibility: If you cannot start a session for any reason, you remain responsible for registering your parking via an alternative method..