I can’t log in to the self-service portal

If you are experiencing problems logging in to the self-service portal on our website, please follow these steps to resolve the issue:

1. Verify Your Credentials

• Check your username: Confirm that you have entered your username correctly, paying attention to any special characters or spaces.

• Verify contact details: Ensure the phone number and email address associated with your account are correct. Verification codes and password reset links are sent to these details.

  Note: If your login method does not require a password, please disregard the password reset step.

2. Technical Troubleshooting

If your credentials are correct but you still cannot log in, the issue may be related to your browser settings:

• Try a different browser: Attempt to log in using a different web browser, such as Google Chrome, Safari, or Microsoft Edge.

• Clear Cache: Sometimes old data can interfere with the login process. Clearing your browser's cache and cookies can often fix this.

Still Need Help?

If you do not know your username or require further assistance to access your account, please reach out to our Customer Care team. We are happy to help you get back into your account!

Tip: For the most seamless experience, we recommend using the EasyPark app, where you can manage your account and parking sessions directly from your smartphone.