Connection problem

Question

Connection problem

Accepted Answer

If you are having trouble starting a parking session via the EasyPark app, it may be due to a 
poor internet connection
, a 
server error
, or an 
outdated app version
. Here are some steps to help resolve the issue:
1. Check your internet connection
Make sure you are connected to a stable network (Wi-Fi or mobile data).
2. Update the app and operating system
Check if both the 
EasyPark app
 and the 
operating system
 of your smartphone are 
up to date
. Updates often fix bugs and improve performance.
3. Reinstall the app
If the problem persists, 
uninstall
 and 
reinstall
 the app. A fresh installation can often resolve stubborn technical issues.
Contact Customer Service
If the steps above do not help, please contact our 
Customer Care team
. We can help you start the parking transaction manually or provide additional support.
⚠️ Important: Pay Parking Fees On-Site
If digital parking does not work, please pay the parking fee 
directly on-site
 (e.g., at the parking meter).
Important:
 Retroactive payment via the app is technically not possible. To avoid fines, please ensure that you have a valid ticket at the time of parking.