Logging In to Your Account

Question

Accepted Answer

Whether you’re using the app or our self-service portal, your phone number is your key. We use a secure, password-free login to keep your account safe and your experience seamless.
How to Log In
Enter Your Phone Number
 Your phone number is your username. Be sure to include the 
"+"
 and your 
country code
 (for example, 
+49
 for Germany) so we can find your account right away.
Verify via SMS
 Once you enter your number, we’ll send a unique verification code to your phone. Simply enter that code in the app to jump back in.
Confirm Your Vehicle
 For an extra layer of security, we might ask you to confirm the 
last vehicle
 you used with us. This helps us ensure it’s really you!
Tips for a Smooth Start
No Passwords Needed:
 Since we use SMS codes, you never have to worry about forgetting a complex password.
Web Access:
 These same steps work perfectly if you prefer managing your account via our website’s self-service portal.
Making Cities Livable:
 By keeping your account secure and accessible, we help you spend less time on your phone and more time enjoying the city.