An incorrect Express Pay session was started for my vehicle

Why was a parking session started incorrectly?

If an incorrect license plate was detected due to a camera recognition error, there can be several possible reasons:

1. Incorrect license plate stored in the app
Please check whether the license plate saved in your account is correct. A simple typo or outdated plate number can lead to incorrect parking sessions being assigned to your vehicle.

2. Camera misread the license plate
Automatic license plate recognition is generally reliable, but in some cases (e.g., poor lighting, dirt on the plate, or similar-looking characters), the system may incorrectly identify a plate.

What should you do?

• First, verify that your license plate is correctly entered in the app.

• If your license plate is correct and your vehicle was not present at the location, please contact our customer support team for assistance.

Our support team will review the case and help resolve the issue as quickly as possible.