Accessibility Statement for EasyPark

Introduction 

At EasyPark, we are committed to providing an accessible experience for users of all abilities. We strive to meet the needs of the broadest possible audience and conform to established accessibility standards. 

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our apps and websites covered by the European Accessibility Act and respective domestic transposition according to EN 301 549 (corresponding to WCAG 2.2, Level A & AA). Remaining portions of our apps and websites are also being reviewed for future improvements. 

Description of the Service and Measures to Support Accessibility 

EasyPark provides services connected to finding, managing, and paying for parking and electric vehicle charging. Our services are accessible across mobile apps and web services, as well as via parking payment kiosks, supporting a broad range of user needs. We have taken the following measures to ensure the accessibility of the services: 

  • Text-based descriptions: Detailed written information available in plain language on portions of the site and alternative text accompanying all visual content

  • Screen reader compatibility: Fully functional with popular screen readers

  • High-contrast and zoom functionality: Adjustable contrast and text scaling for users with visual disabilities 

Our services are delivered through interfaces that support accessibility by: 

  • Clear navigation: Logical layouts with consistent headings, landmarks, and menus

  • Keyboard accessibility: Functions that can be operated via keyboard for portions of the flow

  • Help and support: Guides and help functions in accessible formats

  • Error notifications: Clear and descriptive error messages to guide users in resolving issues

  • Customizable settings: Options for users to personalize some settings, such as font a dark mode display option

We integrate accessibility considerations early in our design process to ensure we create thorough and thoughtful interfaces for all audiences, and we are continuously striving to improve our accessibility by providing: 

  • Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards.

  • Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG 2.2, Level A & AA, and EN 301 549, and make necessary updates to sustain accessibility. 

  • Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.

  • Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity. 

  • Robust content: We ensure compatibility with current and future user agents, including assistive technologies. 

Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. Through our collaboration with Level Access, we have adopted the following practices to enhance every user’s experience: 

  • Self-evaluation: Regular internal audits and evaluations

  • Knowledge sharing: Accessibility-focused meetings and workshops

  • Third-party audits and testing: Assessments by external accessibility experts

  • Monitoring: Automated conformance scans at regularly scheduled intervals. 

  • Record keeping: Internal reporting on accessibility conformance

Conformance Status 

The portions of our apps and websites covered by the European Accessibility Act comply with the following standards: 

  • WCAG 2.2 Level AA 

  • EN 301 549 

This statement is based on an independent accessibility audit (VPAT report) conducted by a third-party specialist in March 2025. While this audit informs our accessibility efforts, it does not constitute a guarantee of full legal compliance in every implementation or use case.

Accessibility features may vary based on platform, browser, and configuration. Any customizations made to EasyPark services may impact accessibility.

Limitations and Alternatives

While we aim to ensure accessibility for all users, some limitations may exist. If you experience any issues, please let us know, and we will work to provide an alternative solution.  For our parking map screens, we have list and search alternatives available. Our parking kiosk hardware products are currently being assessed to eliminate any accessibility barriers.

Disproportionate Burden

We rely on third-party software for some of our map and payment integrations. We continuously monitor our suppliers and the accessibility of these integrations. 

Feedback and Contact Information 

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please email us at accessibility@easypark.net.

Date published: 26 June 2025 

Date last reviewed: 26 June 2025