I can’t update my payment method

Having trouble updating your payment method?

Here's a breakdown of the possible reasons you might be having trouble updating your payment information and what steps you can take.

Insufficient funds

• Kindly ensure that your payment card has sufficient funds before entering your card details into the app.

Bank restrictions

• Your bank card may be blocked or have limitations, such as a restriction on online transactions.

• Kindly verify with your bank that there are no restrictions preventing the transaction from proceeding.

New Card Usage:

• If the card is brand new and hasn't been used in a physical store, the app will automatically reject it. Please use the card in a store before adding it to the app