Seeing a transaction you don't recognize?

Seeing a transaction or parking charge you don’t recognize?

We can definitely help you look into it! First things first, let's check a couple of things:

• Is it in your app? Take a quick peek at your parking history in the EasyPark app. Do you see this parking session listed there?

• How did it start? Was it a parking you started yourself in the app ? Or could it be from a camera parking area (where parking starts automatically when you drive in)?

If it's from a camera parking area, could it be one of these situations?

• Has your vehicle been registered at a location where it was never actually parked? Maybe the camera accidentally started a parking session on your car when it shouldn't have. You can read more about that here.

• Parking on an Old Car? Could it be a parking session on a car you used to have but isn't yours anymore? You can find info on that here.

If the parking isn't showing up in your app, here are a few other things to consider:

• Shared Payment Details? Have you shared your bank card or payment information with anyone else? Maybe a family member has added your card to their own private EasyPark account.

• EasyPark Subscription? Do you have a subscription with us? We offer EasyPark Go, which has a monthly fee of 49 NOK. This charge might appear even if you haven't actively parked recently. You can check your subscriptions in the app under "Menu" and then "Subscriptions."