I parked during free time – why did I still get charged?

Here's a breakdown of potential reasons why this might happen:

Free parking periods

Keep in mind that free parking times are determined by the parking operator. The fees displayed in the EasyPark app reflect the charges set by them. If you parked during a time you believed to be free, please verify the parking signs on-site for the most accurate information regarding free parking periods.

Parking permits

If you have a parking permit entitling you to free parking but were still charged, the best course of action is to contact the parking operator who issued the permit. They can verify the charge and, if incorrect, instruct us to issue a credit.

Establishments with free parking (Stores, Gyms etc)

Some businesses offer free parking upon registration of your license plate number, typically on a device/iPad located inside the establishments. In such cases, you should not be charged even if the parking is registered in your EasyPark app. If you were charged despite using this type of free parking, please contact our customer care team.