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It can be frustrating to receive a parking ticket. Let's find out why it happened. Here are some common reasons:
No parking started: Did you start a parking session using the EasyPark app? This is necessary unless you have a valid permit.
Incorrect area code: Parking zones can change. Did you double-check that the area code you entered matched the signs near your car?
Incorrect license plate number: The fine may be because your parking was registered on a different license plate number. Did you select the correct license plate in the app?
Reserved space: If you parked in a space reserved for permits or specific vehicles (such as disabled parking), you may receive a fine.
How do I check why I received the fine?
Let's investigate what happened:
Check your EasyPark app: Open the app and look at your recent parking sessions.
Was there an active parking session when you received the fine?
Did the license plate number and zone number match?
Look at the fine itself: The reason for the fine is usually printed on the ticket. The name of the organization that issued it (such as the municipality or a parking company) will also be there.
Still unsure? Contact the parking operator directly: You can usually find their contact information on the back or bottom of the fine.
Can I appeal the fine?
If you believe the fine was issued in error, you can appeal to the parking operator who issued it. For information on how to appeal a parking fine, please refer to the instructions provided on the fine itself.
Can I get a refund for the parking fee?
If you paid for parking in a different area by mistake, this does not provide grounds for a refund, even if you received a fine.
You are responsible for ensuring correct registration in the app.