Forgotten your password?

It happens to the best of us! If you’ve forgotten your password, don’t worry—we’ve made it quick and secure to get you back into your account so you can continue your journey toward more livable cities.

Forgotten your password?

Getting back into the app is simple and secure. We’ll use your phone to verify it’s really you.

• In the App: Tap on 'Get new password via SMS'.

• On our Website: Click on 'Forgot Password?'.

What happens next? We will send a unique verification code to your mobile phone via SMS. Just enter that code in the app or on the site, and you’ll be able to create a brand-new password immediately.

How to change your password

If you know your current password but want to update it to something new, you can do this easily through your online profile:

1. Log in to your Profile on our website.

2. Click on 'Edit personal info'.

3. Enter your current password, followed by your new password.

4. Save your changes, and you’re all set!

We’re here for you

Keeping your account secure is a priority for us. If you have any trouble receiving your SMS code or updating your details, our team is just a message away and ready to empower you to get back on the road.

Do you have any other questions about managing your security settings?