How does it work?

Question

How does it work?

Accepted Answer

Imagine driving into a garage and the gates open for you like magic—no tickets, no windows rolled down, and no stress. That’s the power of 
Express pay
. By using smart technology to recognize your license plate, we help streamline your journey, reducing idling and making our 
cities more livable
.
How does it work?
In many modern garages, cameras are installed at the entrance and exit.
Automatic Start:
 When you drive in, the camera scans your license plate and starts your session automatically.
Automatic Exit:
 When you're ready to leave, simply drive out. The camera recognizes your plate again, stops the session, and handles the payment.
Seamless Access:
 If you have 
'Express pay'
 enabled in your app settings, the barriers will open automatically whenever you are identified as an EasyPark user.
My parking session is still running – what should I do?
Technology is great, but occasionally things don't go quite as planned. If you’ve left a garage but your session is still active in the app:
Report it in the App:
 Tap the 
'Report an issue'
 button directly on your active parking screen.
Contact us:
 Or, send us a quick email. Please include your 
license plate
, the 
start date
, and the 
exact time you left
 the garage. We’ll get it sorted for you!
Why am I being charged for my old car?
If a session starts for a car you no longer own, it’s usually because that vehicle is still linked to your account with CameraPark enabled. When the new owner enters a garage, the system recognizes the car and bills the account on file.
To prevent this:
Keep your list tidy:
 Always remove vehicles from your app as soon as you sell them.
Update your settings:
 Double-check that CameraPark is only active for the cars you currently drive.