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Case study: Fisher & Paykel Australia enhances efficiency, eliminating wasted hours with EasyPark Business
Since 1934, Fisher & Paykel has been a leader in innovative, user-friendly, and environmentally conscious appliance design, operating in over 50 countries worldwide. With a dedicated network of field-based service technicians, managing daily parking became a challenge, impacting both employee productivity and administrative efficiency.
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The challenge
Fisher & Paykel’s service technicians regularly travel to customer locations throughout the day, often needing to park in busy urban areas. Before partnering with EasyPark, technicians had to pay for parking out of pocket and later submit reimbursement claims.
This manual process led to several inefficiencies:
Technicians spent valuable time collecting receipts and filing claims.
Finance teams faced repetitive, time-consuming reimbursement approvals.
Out-of-pocket costs created frustration and impacted employee satisfaction.
The company needed a smarter, digital parking solution that could simplify cost management and eliminate unnecessary administration.
The solution
After reviewing available solutions, Fisher & Paykel Australia partnered with EasyPark Business to modernise its parking operations.
With EasyPark, technicians now manage all parking directly through the app, no need for receipts or reimbursements. Each transaction is automatically billed to the company’s central EasyPark Business account, enabling clear visibility of parking costs.
The EasyPark team collaborated closely with Fisher & Paykel Australia to ensure seamless onboarding and configuration. A single consolidated monthly invoice now covers all parking activities across regions, greatly simplifying month-end reconciliation for the finance department.
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The customer value
With EasyPark Business, Fisher & Paykel Australia has eliminated out-of-pocket expenses, reduced administrative workload, and improved overall operational efficiency. Field teams can now focus on delivering exceptional customer service rather than managing parking logistics.
Said by the customer
James Costello, Regional Service Manager VIC/TAS, shares:
EasyPark has significantly enhanced the efficiency of our operations, allowing our team to focus on what matters most — servicing our customers.
James Costello, Regional Service Manager VIC/TAS, shares:
Maximise efficiency and save valuable time for your enterprise
Did you know that an average of 512 days per year are wasted on parking related operations by a business with over 100 employees who park everyday? Try our calculator to see how much time you can save with EasyPark Business!
Contact us
Do you have any questions or want to know how to proceed? Get in touch! Call us at 1300 734 070 or fill in your details and one of our advisors will get back to you as soon as they can. If you are already a business customer and have a question, check out our support section.
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