EasyPark Business offers three types of SMS reminders to help you manage parking sessions:
Parking is about to end – Sent before the session ends (e.g., 15 minutes prior).
Parking ended – Notifies you when a session has ended.
Active parking session – Sent periodically (e.g., every 30 minutes) to remind you of an ongoing parking session.
These SMS reminders incur a cost. To help manage usage and expenses, administrators have full control over these settings in the self-service portal.
How to manage SMS reminders:
Log in to your company account on the self-service portal.
Navigate to the "Messages" tab in the menu on the left.
Choose to manage either default settings for a payment group or personal settings for individual users.
1. Set default settings for a payment group (Default tab):
Select a payment group from the dropdown menu.
Turn on/off types of SMS reminders and set desired time intervals.
Click "Reset all users to default" to apply these settings to all users in the group.
New users added to the group will automatically inherit these default settings.
Repeat these steps for each payment group as needed.
2. Set personal preferences (Users tab):
Select an individual user from the dropdown menu.
Customize their SMS reminders and intervals.
Changes apply immediately and affect only that specific user.
Note: Resetting the group to default settings later will override these personal preferences.
Check user permissions:
Administrators can restrict users from changing SMS settings in the app:
Select the payment group.
Click "Permissions" in the upper right corner.
Check or uncheck the box to allow or restrict user control over SMS settings.
Click "Save" to apply changes.
If permissions are disabled, users will see an error message in the app if they try to change SMS settings.