I got a text message saying you haven't received payment. What should I do?

The most common reason for a failed payment is a rejection by the bank.

How to resolve the issue:

• Check your card settings – Make sure your card is enabled for online transactions. If you are unsure how to activate online transactions, please contact your bank for assistance.

• Update your payment method – Log in to your EasyPark user account in the app and update your card details. This will trigger a new attempt to charge the outstanding amount and settle the balance.

• Wait for reactivation – If the payment is successful, your user account will be automatically reactivated.