Seeing a transaction you don't recognize?

Seeing a parking charge that you don’t recognize? Here are a few other things to consider.

• Is the parking visible in your app?
  Please check your Parking History in the EasyPark app. Do you see the parking session listed there?

• Note: If you use a card as your payment method, a single transaction may include multiple parking sessions. This is because the transaction is processed 1–5 days after the actual parking.

If the parking isn't showing up in your app, please consider the following:

• EasyPark Subscription? Do you have a subscription with us? This charge might appear even if you haven't actively parked recently. You can check your subscriptions in the app under "Menu" and then "Subscriptions."

If it's from a camera parking area, could it be one of these situations?

• Has your vehicle been registered at a location where it was never actually parked? It's possible that a parking session was incorrectly initiated by the camera on your vehicle.

• Parking on an Old Car? Could it be a parking session on a car you used to have but don’t dispose of anymore?

• How did it start? Was it a parking you started yourself in the app? Or could it be from a camera parking area (where parking starts automatically when you drive in)?