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In rare cases, your camera parking session might not start automatically in the EasyPark app. If you are unsure, you can easily check the parking history in your app to see if the parking session was registered.
If your parking session isn’t showing in the app, here are some possible reasons why:
Camera Parking function Not Activated: Ensure the "camera parking" feature is enabled in your EasyPark app at least 15 minutes before entering the parking area. This allows the system to recognize your vehicle.
Manual Start Required: In some camera parking areas, you need to manually confirm the start of your parking session in the EasyPark app after entering. Please open the app and tap to start your parking to ensure it's registered.
Payment Issue: An outstanding payment on your EasyPark account can temporarily prevent new parking sessions. Please update your payment method and complete the payment in your app.
Important: In addition, the cameras will not be able to read the license plate if it is significantly dirty.
My parking is not registered in the app - what now?
If you receive the error message 'Something went wrong. License plate number not found in the parking system.' when attempting to start camera parking manually, it means your vehicle is not registered in the system. To avoid a fine, please pay for parking at the on-site machine. If you have already left the area or have questions regarding payment, please contact the parking operator who administrates the area.