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If a parking session starts in your app for a car you have previously rented or borrowed but is now returned, it means that the camera parking feature is still activated for the vehicle in your app. The camera parking feature will initiate the parking session in the account where it is activated, regardless of the driver.
What Should You Do?
To avoid future occurrences, please disable camera parking and delete any vehicles you no longer own directly within the EasyPark app. After removing a rental car, you will not be charged for that car anymore.
Note: Removing a rental car while having an ongoing camera parking for it, won't stop the parking. It will stop when the car exists the area.
Refund request for a parking on a previously owned car
As per our terms and conditions, we do not provide refunds for parking sessions started on vehicles that are no longer owned by the user. Please note it is the user's responsibility to manage the vehicles listed in their app and to disable camera parking when necessary.