I can't start a parking session

If the app isn't letting you start your parking, don't worry. Let's find out if it is a localized issue with that specific zone or if the app just needs a quick refresh.

Step 1: Test the app with a different area code

To check if the problem is just tied to one specific location, try testing the app:

• Try another nearby zone: See if the spinning wheel works for a different area code.

• Good to know: You can cancel any parking session within the first 3 minutes completely free of charge, so you won't be billed for testing.

• Use our official test zone: Alternatively, type in area code 9999. This is our dedicated EasyPark test area. Starting a session here is completely free and allows you to check if your app is communicating properly without any charges.

Step 2: Refresh the app and your software

If the app is failing to start a session across all areas, a clean setup usually does the trick:

• Delete the EasyPark app from your phone and download it fresh from your app store.

• Ensure both the app and your smartphone's operating system are updated to the latest available version.

Step 3: Give it a moment

Sometimes, it is simply a temporary connection hiccup between our servers and your device. If you have tried the steps above and it still isn't working, please wait a minute or two and try starting your session again.