I can't log in to the app

Having trouble logging into your account? Let's get that sorted. Most login issues can be resolved in just a few quick steps.

Quick checks to try first

  • Check your password: Double-check your details. If you cannot remember your password, simply tap Receive the new password via SMS on the login screen to reset it instantly.

  • Verify your number and country: Make sure your mobile number is typed correctly and that the correct country code is selected.

  • Check your connection: Ensure your device has good network coverage. If the connection is fine, try checking your app store to make sure both the EasyPark app and your phone's operating system are fully updated.

Having trouble receiving your verification code (OTP)?

We are currently tracking an issue where some users are not receiving their 6-digit verification code or two-factor authentication SMS. Our developers are actively working on a permanent fix, but in the meantime, here is how you can bypass this:

In the app:

Make sure the EasyPark app and your phone's software are updated to the very latest version. Please note that if you are using an older device (such as an iPhone 7 or earlier), it may no longer support the latest app updates required for a seamless login.

On our website:

  1. Click Can't access your account? located just above the login button.

  2. Request a new password via SMS or email.

  3. Follow the prompts until you receive the second SMS containing a 6-digit code, which will grant you access to your profile.

We apologize for any frustration this temporary glitch may cause, and we thank you for your patience while our technical team wraps up the final update.