What should I do if I get a fine?

First of all—don’t panic! If you believe you had an active parking session when the fine was issued, here is the best way to handle it:

1. Double-check the details Compare the information on the ticket with your EasyPark app. Check that the license plate, area code, and the date and time all match up perfectly.

2. Gather your proof If everything looks correct in your app, you likely had a valid session. Go to your "History" in the app or log in to your account on our website to find your digital receipt. This is your proof of payment.

3. Contact the operator EasyPark doesn't issue fines, so we can't cancel them directly. You’ll need to contact the parking operator (their name and contact info are printed on the ticket) to start a dispute. Be sure to attach a copy of your receipt to show them you were covered!