Logging In & Troubleshooting

Question

Accepted Answer

Accessing your account should be the easiest part of your journey. Here is how to get back into the driver’s seat.
How to log in
 Whether you’re using the app or the website, use your mobile phone number as your username.
The Format:
 Start with the 
"+"
 sign and your country code (e.g., 
+41
 for Switzerland).
The Pro Tip:
 Remember to drop the first 
"0"
 of your phone number.
Example:
 Instead of 079 123 45 67, enter 
+41791234567
.
Is your account temporarily suspended?
 If you see a message saying your account is closed or suspended while logging in, don't worry! You have two quick ways to fix this:
Start fresh:
 You can simply create a new account to get parking right away.
Let us help:
 Contact our customer service team. We’ll look into it and guide you through the next steps to get your original account back on track.