Is Your Express Pay Session Still Active?

We want your parking experience to be completely hands-free. However, in rare cases, a express pay session might not end automatically when you drive out of a garage.

If you have already left but notice the timer is still ticking in your app, here is how to handle it quickly and confidently.

Why Didn't the Session Stop?

There are a few common reasons why the system might have missed your exit:

• Detection Issues: The exit camera couldn't clearly read your license plate due to dirt, bad weather, or tricky lighting.

• Manual Gate Opening: If the barrier was opened manually by a parking attendant or via the intercom, the camera might have missed your exit timestamp.

• Technical Glitch: A temporary sync delay between the garage hardware and the app.

What Should You Do?

• Check the App: First, confirm that the session is definitely still running.

• Contact Support: Get in touch with our Customer Support team right away. We will manually end the session for you in our system to ensure you are only charged for the exact time you actually parked.

Tips for a Smooth Ride

• Verify on Exit: It is a great habit to quickly glance at your phone a few minutes after you have left the garage to ensure the session has closed. This gives you peace of mind and prevents unexpected costs.

• Stuck at the Gate? If you are still inside the garage and the barrier won't lift, check out our guide: What to do if the gate doesn't open.