Report an issue

Why am I experiencing issues with the app, and how can I resolve them?

There are many factors that can affect the performance of our app. Different smartphones, operating systems, settings, and other variables can all play a role in how the app works. While we conduct extensive testing, it’s possible that something unexpected has occurred due to these factors.

Follow the steps below to resolve common issues:

Step 1: Reinstall the app

Solution: If you’re experiencing issues, try deleting and reinstalling the app. This can resolve glitches or problems that might have occurred during installation or use.

Step 2: Update your app and device's operating system

Solution: Ensure that both the app and your device's operating system are up to date. Updates often include fixes that improve compatibility and resolve known issues.

Step 3: Report the issue

Solution: If the issue persists after reinstalling and updating, please report it to us. You can reach our support team at 70 22 12 08 for further assistance.