I have a connection problem!

How to resolve connection issues with the app?

If you're experiencing issues with connecting to the app, follow these steps to troubleshoot:

Step 1: Check your network connection

• Solution: Ensure that your device is connected to a stable network (either Wi-Fi or mobile data). A poor or unstable connection may cause issues with app functionality.

Step 2: Reinstall the app

• Solution: If the issue persists, try deleting and reinstalling the app. This can help resolve any app-related issues or glitches.

Step 3: Update your app and device’s operating system

• Solution: Make sure both your app and the operating system on your device are updated to the latest versions.

  • Tip: Updates often fix bugs and improve compatibility with the app.

Step 4: Check for server issues

• Solution: Sometimes, a temporary server error can cause connection problems. If the issue continues, try again after a short while.