I can not log in to the app

How do I resolve login issues with my account?

If you're having trouble logging into your account, here are some steps you can follow to resolve the issue:

Step 1: Verify your password

  • Solution: Make sure you've entered the correct password. If you've forgotten it, you can easily reset it.

  • Tip: To reset your password, click on "Get a new password via SMS" and follow the instructions sent to your phone.

Step 2: Check your mobile number and country code

  • Solution: Double-check that your mobile number is entered correctly and that you've selected the correct country code. A small error in the number or code can prevent you from logging in.

Step 3: Ensure your app and operating system are up to date

  • Solution: If you're still having trouble, the issue might be related to outdated software. Ensure that:

    • Your app is updated to the latest version.

    • Your device's operating system is up-to-date.

  • Tip: Sometimes, an outdated app or OS can cause login issues due to compatibility problems.

Step 4: Check for network issues

  • Solution: Login problems can sometimes occur due to poor or intermittent network connections. Ensure that your internet connection is stable.

Step 5: Try again later

  • Solution: If none of the above solutions work, there could be a temporary issue with the network or servers. Try logging in again after a short while.