Auto logout and incorrect password

Why Am I Having Trouble with the App When It's Offline for 30 Seconds?
Introduction
If you're experiencing issues with the app after it has been offline for 30 seconds, it may be due to a temporary loss of connection or outdated app data. This article explains why this happens and provides steps to resolve the issue.

What Happens When the App Is Offline for 30 Seconds?
The app may struggle to maintain a stable connection if it has been disconnected from the internet for 30 seconds or longer. This can cause issues such as delayed responses or error messages.

How to Fix the Issue?
Follow these steps to resolve the issue and restore full functionality to the app:

Check Your Internet Connection: Ensure that your mobile device is connected to a stable internet source (Wi-Fi or mobile data).
Log Out and Log Back In: If you're still logged into the app, log out and log back in to reset the connection.
Reinstall the App: If the problem persists, deleting and reinstalling the app may resolve any corrupted data or connection issues.
To reinstall the app:
Uninstall the app from your device.
Go to the app store (Google Play or App Store) and reinstall the latest version.
Update the App and Operating System: Ensure both the app and your device's operating system are updated to the latest versions.
Update the app: Check for any available updates in your app store.
Update your device: Go to your device's settings and check for the latest system updates.
Conclusion
If you're experiencing issues with the app after being offline, following these steps should help resolve the problem. If the issue continues, contact our support team for further assistance.