I Have Received a Debt Collection Claim

To resolve this as quickly as possible, here is what you need to do.

How to Handle the Claim

1. Pay the Issuer Directly Once a claim has been moved to debt collection, the payment must be made directly to the partner who issued the claim. Please follow the payment instructions and use the bank details provided on their latest letter or digital request.

2. How to Dispute a Claim If you believe the claim is incorrect—for example, if you already paid the session or the amount seems wrong—you will need to contact the debt collection partner directly to file a dispute. They have all the necessary records to investigate and put the claim on hold while it is being reviewed.

Why Does This Happen?

To keep our services dependable and fair for all users, we follow up on unpaid sessions. Typically, a claim is sent to collection if:

• An automatic payment failed (e.g., due to an expired card).

• An invoice was not settled by its due date.

• Contact information or email filters prevented you from seeing our previous reminders.

Tips for the Future

• Keep Cards Updated: Periodically check that your primary payment method in the app hasn't expired.

• Enable Notifications: Turning on "Parking Ended" or "Invoice" notifications helps you stay on top of your payments in real-time.

• Check Your Email: Occasionally, payment reminders may end up in your "Spam" folder. Adding EasyPark to your safe-senders list ensures you never miss an update.