Logging In to Your Account

A Step-by-Step Guide to Logging In

1. Enter Your Phone Number Your phone number is your unique ID. To help us find your account instantly, make sure to include the "+" and your country code (for example, +357 for Cyprus).

2. Verify via SMS We will send a unique 4-digit code directly to your phone. Simply enter this code into the app. It’s fast, secure, and means you never have to memorize a complex password again!

3. Confirm Your Vehicle For your protection, we may occasionally ask you to confirm the last vehicle you parked with us. This extra step ensures that your account and payment details stay in the right hands.

Helpful Tips for a Smooth Experience

• No Passwords, No Stress: Forget about "forgot password" emails. Your phone is your key.

• Access Anywhere: You can use these same steps to manage your account on our website’s Self-Service Portal.

• Stay Updated: Keeping your account info current helps us make cities more livable by ensuring your parking sessions are always accurate and easy to manage.

"Wait—Why Did I Receive a Parking Fine?"

We know receiving a fine is frustrating, and we are here to help you figure out why it happened. Most parking fines occur due to small errors that are easy to fix for next time.

Common reasons include:

• Incorrect License Plate: Double-check that the vehicle selected in the app matches the one you are currently driving.

• Wrong Area Code: Ensure the parking zone in the app matches the signs on the street.

• Session Expiry: Check if your parking session was active at the time the fine was issued.

Next Steps: If you believe there has been a mistake, we recommend reaching out to the local parking operator (their contact info is usually on the ticket). They are the only ones who can officially cancel a fine, but we are happy to provide you with your parking history or receipts to support your case.